AccountId: 011433970860
ContactId: 487a482d-3c19-41dd-adc6-fddad1abefd1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35659 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5158 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/487a482d-3c19-41dd-adc6-fddad1abefd1_20250616T21:03_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] What the world?
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEGATIVE] Fucking thing.