AccountId: 011433970860
ContactId: 47e25120-bca3-4b60-85f9-0c85411c51e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1299 ms
Total Talk Time (AGENT): 560 ms
Total Talk Time (CUSTOMER): 590 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/31/47e25120-bca3-4b60-85f9-0c85411c51e2_20250531T15:16_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.