AccountId: 011433970860
ContactId: 47a7f475-0e98-4fe2-b8a5-7144282fa888
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5780 ms
Total Talk Time (AGENT): 3930 ms
Total Talk Time (CUSTOMER): 741 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/47a7f475-0e98-4fe2-b8a5-7144282fa888_20250311T20:39_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah,