AccountId: 011433970860
ContactId: 47a1283b-2442-4299-9e1a-4c936877aaed
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 73599 ms
Total Talk Time (AGENT): 10890 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/47a1283b-2442-4299-9e1a-4c936877aaed_20250422T15:54_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Um, when the line that connecting the call.