AccountId: 011433970860
ContactId: 478aea62-655f-4e7b-9650-90467050654d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25360 ms
Total Talk Time (AGENT): 9599 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/478aea62-655f-4e7b-9650-90467050654d_20250408T13:15_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.