AccountId: 011433970860
ContactId: 477daf37-8ba9-4b77-99ee-e218cf1f0e14
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 54740 ms
Total Talk Time (AGENT): 21058 ms
Total Talk Time (CUSTOMER): 38961 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=2.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/477daf37-8ba9-4b77-99ee-e218cf1f0e14_20250108T19:05_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. You're speaking with [PII]. How may I help you today?
[CUSTOMER][NEUTRAL] Mr. [PII], how you doing? This is [PII] again. I haven't been able to get in touch with supervisors since the last time I talked to him. Uh, did the, uh, paperwork go through that you know, or did you send anything back to you?
[AGENT][NEUTRAL] Well, at first I no, no, no, so it, it went through. We didn't get nothing kicked back saying undelivered, so we assume that it got delivered. Did you get yours?
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Fantastic.
[CUSTOMER][NEUTRAL] Yes, I did. Yes, yes, that's why I assume he got his and he's in work and he teachers can't answer the phone every time I call, so.
[AGENT][NEUTRAL] OK, yeah, so he.
[AGENT][NEUTRAL] Yes, yeah.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Um, I hope he said he would fill it out ASAP and send it back, so I hopefully he sends it back to you today so you can get it tomorrow or whatever. Um, I will try to give him another call and see what he on his end, but thank you very much for putting that with me, and, uh, I will talk to you later then.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] All right, thanks. Bye-bye.
[CUSTOMER][POSITIVE] Thank you. Bye.