AccountId: 011433970860
ContactId: 477bbc4a-c3b3-4e3b-81fa-4178a5f58fa2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38229 ms
Total Talk Time (AGENT): 18259 ms
Total Talk Time (CUSTOMER): 4997 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.7, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/477bbc4a-c3b3-4e3b-81fa-4178a5f58fa2_20250327T12:11_UTC.wav
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[AGENT][NEGATIVE] Sorry not fix you.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Your sound is very
[CUSTOMER][NEGATIVE] Your phone is very low.
[AGENT][NEUTRAL] you hang up and call back, ma'am. I think something is going on with my phone.
[AGENT][NEUTRAL] I do apologize.