AccountId: 011433970860
ContactId: 476c786d-c302-42ff-a994-530886222a14
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1023130 ms
Total Talk Time (AGENT): 556611 ms
Total Talk Time (CUSTOMER): 320899 ms
Interruptions: 2
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/476c786d-c302-42ff-a994-530886222a14_20250128T19:30_UTC.wav
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[AGENT][POSITIVE] We gonna start this gusto.
[CUSTOMER][NEUTRAL] All I wanna start the er requena cartaimo.
[CUSTOMER][NEUTRAL] Because in if you go.
[CUSTOMER][NEUTRAL] Porquesala moundia elitta.
[CUSTOMER][NEUTRAL] The salalopresso you nose and a you.
[AGENT][NEUTRAL] OK, and the police are gonna pay.
[CUSTOMER][NEUTRAL] Cerrodos errodos cinco tressiete cinco n cinco.
[AGENT][NEUTRAL] But on the board.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Nobody ever.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh, [PII] [PII].
[AGENT][NEUTRAL] Cosento in telephone.
[CUSTOMER][NEUTRAL] Palora um
[CUSTOMER][NEUTRAL] Uh, let me know in a telephone.
[CUSTOMER][NEUTRAL] Look can be some momentos tress.
[AGENT][NEUTRAL] Which is in a gracias for verification information in you know timaitos in moles for confirmation electronico.
[CUSTOMER][NEUTRAL] He
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Which is immigracio even er residio una undocumentoleo cirque services and talescusomale and I look at the uh the documentocus the claim number pue number port.
[CUSTOMER][NEUTRAL] Treininco Uno Cerro.
[AGENT][NEUTRAL] Which is gracio senior polo bueno esto Gustavio is por cervicios and que leo rear and Diatres de nero and those meinco.
[AGENT][NEUTRAL] Levitaa ellos cervicios ques the residio Alialquelos pagos quesaior part dele.
[AGENT][POSITIVE] On total beneficicapago to services and desire cones and tacos.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See chemiro you know on the sciento yosemimo.
[CUSTOMER][NEGATIVE] Porca quimeale claro una 10 el servio meal dia dress primero verva.
[AGENT][POSITIVE] Correct, sir.
[CUSTOMER][NEUTRAL] Yeah, yes, so a pariaca um oscientolare docienta no enticing cooking resincuenta so on total il er sciento setenta cono nose ques.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah porque edro yo paoendo.
[AGENT][NEUTRAL] OK, stelado is hereerdo la this description deloerios er evaacion oraldigo queerquecilia el cargo quese applico de departe del medio.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I let you say uh.
[AGENT][NEUTRAL] The cargo.
[AGENT][NEUTRAL] No sepagoa the said paid nosepago.
[CUSTOMER][NEUTRAL] Yes
[AGENT][NEUTRAL] I logo a reflehaki is a responsible a sui my permitcomo.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, what is to something.
[CUSTOMER][NEUTRAL] Please please.
[AGENT][NEUTRAL] OK, and doostervio.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] In La part supereroquierda de la privera apele engrade or La Paresecomo American Public Life Insurance Company.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, lemiamos doucumentos uno levi here and apar superor.
[AGENT][NEUTRAL] Dereha, this is not a bill. It's the bill.
[CUSTOMER][NEUTRAL] See, see, this is a la pajina uno yeah la pajinado this is American public life.
[AGENT][NEUTRAL] Isn't it
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Why not?
[AGENT][NEUTRAL] In part.
[AGENT][NEUTRAL] Unremark code, your remark.
[AGENT][NEUTRAL] Can we say idosse erro errocinco or no?
[CUSTOMER][NEUTRAL] C
[AGENT][POSITIVE] OK, perfect. Well.
[AGENT][NEUTRAL] Aqua is used in pharmacy permit.
[AGENT][NEUTRAL] Mr. [PII] Edia.
[AGENT][NEUTRAL] Mona.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, for processaltiqueloque pasa um senor alra nootrosivimos estclamo deparentista sine embargo el momento querecivido estamos esperando um correspondenia de parte de su and pleador parapo process reclamo.
[AGENT][NEUTRAL] Like correspondena for via eel reclamosere processo el dia beinuno deenerro de losviticinco el cual escudocudoles lossars reform.
[AGENT][NEUTRAL] It's an embargo er reo el el reclamoserre processdiatuo de nero is um er pagos totales de asta dosiento intecinco convebasado la polisa.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Espeleo services.
[AGENT][NEUTRAL] Essent.
[AGENT][NEUTRAL] Is the masterviose on the Ecuador.
[CUSTOMER][NEUTRAL] I put a referral onrelamo.
[AGENT][NEUTRAL] El Reclamo is I claim.
[AGENT][NEUTRAL] Locomo cuso is is uh like splicacion.
[AGENT][NEUTRAL] De los beneficios del reclamo querecimos paraloservicios dentalescus de rescio el dire.
[AGENT][POSITIVE] Uste so uni on on uh Rayuser by wing.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Salio Tambien.
[AGENT][NEUTRAL] When examine the pulp.
[AGENT][NEGATIVE] Oh no sorry espanol.
[AGENT][NEUTRAL] aero ultros people er er Rayos equis tours and the stavisita los cargos totalesaparre and and osteoscio de cada uno e los ervicios.
[CUSTOMER][NEUTRAL] The loose.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Eyoero porque claro yo yo yomiervio claro apartla consulta porquelica esto tro contropresso que ila in poloque conclamo.
[AGENT][NEUTRAL] Stego.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Bueno.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Claim or reclamo a claim on reclamo is a lateral the claim.
[AGENT][NEUTRAL] Somosel claim de parte del doctor [PII] assistance America estoue and voices.
[CUSTOMER][NEUTRAL] Please
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Farcio is a medical.
[CUSTOMER][NEUTRAL] OK, see?
[AGENT][NEUTRAL] Um, no notremosa deer is avers uses lavien Corado conerridauste de so servicios.
[AGENT][NEGATIVE] Loque por muchos lure on the serradi esthetiervicios esque lelantadola segurado ilgooundo unreclamo conel seguro dental as a momento que pasa cuando el pago or part the apple serviciosimino queos lebana er unrebsote.
[AGENT][NEGATIVE] Uh claro bana cuantolecobra cuanto you for parts el el el restante seloban esamoso treo yoke says quebada torso medio deceesarebso say recommended the restantequequeoortemen quepagocientos el reclamo so lamented this a milcientoa.
[CUSTOMER][NEUTRAL] Let's
[AGENT][NEUTRAL] And to says it nosotros ape lepagosiento string cinco conventinte to Jesus servicius.
[AGENT][NEUTRAL] Inton says uh in machino queos and el rembolsote de alguna cantia degauss.
[CUSTOMER][NEUTRAL] She's like.
[AGENT][NEUTRAL] The tos for uh the foren palloro said barrevironoor part pele enos proximosas men and the estrelamose processoel Marspasado.
[AGENT][NEGATIVE] Dio circle documento to que versalidelventos who res the denosotros usedellovata resciolo proxidias condure documentcuo con er el pago queapele realiso.
[AGENT][NEUTRAL] Intosesuste pue amaraumero or abu carcela oficin merio is illebanocla misaguroo memanda carto isoque to look at you.
[AGENT][NEUTRAL] He has he used it with the alar or retar directmenteuskele and remolso de al the partial delocutegasono.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] She does say something about the.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No, no, it's a good nopagomientosa. It's a it's los mincientosminciento setenta is el cargo total de los gasos quelos medicos nos enviar denista nos biosos.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, OK, OK, OK, OK.
[AGENT][NEUTRAL] Los do.
[CUSTOMER][NEUTRAL] If you get up.
[AGENT][NEGATIVE] Loosins cones and tas is loque apele pago desue de que reviser.
[AGENT][NEUTRAL] Pero sepagaoneldia Bao de nero.
[CUSTOMER][NEUTRAL] Una consulta una consulta is the just noo de Natalie er is so entrees or yamente.
[CUSTOMER][NEUTRAL] Ute gain trees sindolares and bao meintota or sores.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Embasso.
[CUSTOMER][NEUTRAL] OK, it does say cuento de la.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] Yes, so if it is, yeah.
[CUSTOMER][NEUTRAL] They goito like I say I it the documento osa is a proximamente for como pochoentos algo.
[CUSTOMER][NEUTRAL] [PII] said.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] OK. Cary.
[AGENT][NEUTRAL] De los milcientoettaque el reclamo er recivimos departe doctor [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Wear.
[AGENT][NEUTRAL] Tosientosa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I think
[AGENT][NEUTRAL] Dottainco con veins and Taos the total de novecito string tai cuatro conogena queso seria la responsi de la senora allo and it the moment.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, Osea Natalie in total noeso Taalgo is located Pagos.
[AGENT][POSITIVE] Super yeah yeah correct.
[CUSTOMER][NEUTRAL] Per
[CUSTOMER][NEUTRAL] Let me say yeah to that.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Eso de losiento Itala cantida yes so loque ques the poel el reclamo remors reos.
[AGENT][NEUTRAL] Correcteria is a for the, the, the money is.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And so ambina carana Nataliela casa conelinde to de la sulin nootropomoidal doctor.
[AGENT][NEUTRAL] Yes he is.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh automatic doctor hotel in you.
[AGENT][NEUTRAL] As yes una uno uncheque ullaopia de la carta cele celeo lebioal doctor it mean seleisola polomera.
[AGENT][NEGATIVE] No mention promo porque moerelreclamo for process diauno the SMS.
[CUSTOMER][POSITIVE] Yeah, thank
[AGENT][NEUTRAL] El documentcomos in prim diaventiddos cirqueya el mijo indosoas cerveitresa salido and el correo er regular used losar res and nestos proximosas.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yes, so quino garlio emo qui doctor or doctor el process apartel dinero.
[AGENT][NEUTRAL] Depend the los medicals which addresses.
[CUSTOMER][NEUTRAL] Yeah, the rest is yours.
[AGENT][NEGATIVE] Correct, no, no, no connos noole er resimoclamo de partel medio el medio er, no sus el pagos.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Loosemosa palmera is in vile laerta the handles saberi vimos clamo de los cervio dentales quesareliso ique no sotrospagamosesa canidad.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Yep, documents.
[CUSTOMER][NEUTRAL] Which address you're calling for us.
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No todostavi. Imolotro correo para in 100 irendo loquesus but don't we take that.
[AGENT][NEUTRAL] Get
[AGENT][POSITIVE] Perfectoi posados semana itslao Bramanos per statute debio o oars.
[AGENT][NEUTRAL] Taunidad stroit line.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] And I am a public puntocom era [PII] osteo.
[CUSTOMER][POSITIVE] OK, OK, mucha mucha gracias quetengadia.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] That you, bye.