AccountId: 011433970860
ContactId: 4769a05c-93b2-4573-94e7-d74b1d3250ac
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35189 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 5901 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/4769a05c-93b2-4573-94e7-d74b1d3250ac_20250117T17:41_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.