AccountId: 011433970860
ContactId: 47649015-a6f3-4329-b17c-d6d8b64c2af1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 60650 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 49639 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/47649015-a6f3-4329-b17c-d6d8b64c2af1_20250617T14:19_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Same and next day availability is subject to insurance approval and authorization. To make an appointment at any of our pediatric care centers, call [PII] or visit [PII].
[CUSTOMER][POSITIVE] Nicholas Children's is helping to transform care for young patients with irritable bowel syndrome, also known as IBS, by providing the groundbreaking IB stem treatment. This noninvasive device delivers gentle electrical impulses behind the ear to reduce abdominal pain associated with IBS. To learn more or make an appointment, visit [PII].