AccountId: 011433970860
ContactId: 473c2f8d-a414-4a78-878e-37672d59fbda
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40099 ms
Total Talk Time (AGENT): 10746 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/473c2f8d-a414-4a78-878e-37672d59fbda_20250220T16:32_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?