AccountId: 011433970860
ContactId: 4739eace-8e1a-4c44-bf21-534c05b255c2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 422859 ms
Total Talk Time (AGENT): 154062 ms
Total Talk Time (CUSTOMER): 149439 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/4739eace-8e1a-4c44-bf21-534c05b255c2_20250318T16:02_UTC.wav
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[AGENT][NEUTRAL] Gracia at American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Oh la Monicatalalujegos.
[CUSTOMER][NEUTRAL] Just seguo degalajeta is the parasit so they so oit to the una quepagauna unduleillo illopo pusse parade curriloel seguro.
[AGENT][NEUTRAL] OK, numera deli.
[CUSTOMER][NEUTRAL] Ecom
[CUSTOMER][NEUTRAL] It's a lo que pasa you know inform you the communiarmecono questa de vaca estadi.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. Ethan no.
[CUSTOMER][NEUTRAL] No, but it's.
[AGENT][NEUTRAL] See for hour.
[CUSTOMER][NEUTRAL] Cinco chados face unocinco unosiete cuatro.
[AGENT][NEUTRAL] It's a number a telephone number.
[CUSTOMER][NEUTRAL] No [PII] rose.
[AGENT][NEUTRAL] In a paper if he car to simento.
[CUSTOMER][NEUTRAL] Novi prevent this face versus sent linco.
[AGENT][NEUTRAL] I directionic or electronic or for power.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] In gmail.com.
[AGENT][NEUTRAL] Gracias. OK, so you lepomana, um, una carta is a direct queo semoa una semana, um, mientras puede in and nostra cuenta de Apele consuccor electronico ipue primiuna temporal.
[CUSTOMER][NEUTRAL] Oh, OK, you know, nomelapo in the like semana.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sipo mandona or email the mail to.
[CUSTOMER][NEUTRAL] The pre limo er lugar ungemaraya anteriore photo clamara.
[AGENT][NEUTRAL] Sivala reclamacion loqueamosa necesita is um la co loquepagoso seguro primario Seaman likesacion the beneficios it amique man that is the la or the mRI la coopia de lorde.
[AGENT][NEUTRAL] On the Drake on an MRI.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] and what.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Mhm. So when I said those documentcuos el primero vasela colo quepagos primariosiama exacion the beneficios.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] Come concio.
[AGENT][NEUTRAL] Consus seguro, um, latiquiamarrausseguro.
[CUSTOMER][NEUTRAL] Uh,
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That porque lamento pocoa is the.
[CUSTOMER][NEUTRAL] Medio.
[AGENT][NEUTRAL] Explication the beneficios.
[CUSTOMER][NEUTRAL] Express the many things, yeah.
[AGENT][NEUTRAL] Uh huh, explanation of benefits in English.
[CUSTOMER][NEUTRAL] Uh-huh, isopia de lata.
[AGENT][NEUTRAL] De la Orden, uh-huh.
[AGENT][NEUTRAL] Coneso also commento lo lomismo secrivina tra cuenta de Apele uetomarfotosisviosocumentos um mamosacutocureso polia so no podo guarantlos beneficiosa recios are clamo per la polia le cure as a mil quiniento ola resorano yesspacio copago paraleri.
[CUSTOMER][NEUTRAL] It doesn't know the commander recio de loqueoage yes the momento.
[AGENT][NEUTRAL] No porquesta la reclavamosa pagaroste, um, yaneluturo loquevaquerera presentararjeta del seguro primario yesa como secondaria yoen cargan de manda noselbin pagamosreamentelal provedor.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] And er to put it forward for me la carjeta.
[AGENT][NEUTRAL] Callema de porcorre electronico la tata podechera versa rescia.
[CUSTOMER][NEUTRAL] See for probably.
[CUSTOMER][POSITIVE] Thank [PII].
[AGENT][NEUTRAL] Sipo um la coa la la.
[CUSTOMER][POSITIVE] See she love the movie.
[AGENT][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEGATIVE] You know, and doesn't wanna come to your the me you like studio ole for that.
[AGENT][NEUTRAL] See the need a policy searchessere de polisa.
[AGENT][NEUTRAL] Ivan numerro de groupo so so those numerals.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][POSITIVE] It's safe.
[CUSTOMER][NEUTRAL] It doesn't me quelo the documentolo boy yeah.
[CUSTOMER][NEUTRAL] Lobientregaronde.
[AGENT][NEUTRAL] Um, so I and amatata is the website el que secure punto a public I on the baira registar.
[AGENT][NEUTRAL] I scuenta is on the puede subviosos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] muchiso males.
[AGENT][NEUTRAL] See there now?
[CUSTOMER][NEUTRAL] No it's a todo grace.
[AGENT][NEUTRAL] OK, that one is me. I'm at American Public Life bye.