AccountId: 011433970860
ContactId: 4730e5e0-933b-496a-b556-03a25dad79e6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 233630 ms
Total Talk Time (AGENT): 122210 ms
Total Talk Time (CUSTOMER): 91976 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/4730e5e0-933b-496a-b556-03a25dad79e6_20250108T23:04_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Gracias [PII].
[AGENT][POSITIVE] We must have the come for you.
[CUSTOMER][NEUTRAL] Gracias, uh, mira soloun commentary pequeno esque um you tenor sentimente poliacon tees for partemitravajovia informacion they not takequesin no bremales critos solo queria for acela cor correction.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] certificate.
[CUSTOMER][NEUTRAL] Lapoliapilaro de labusco.
[CUSTOMER][NEUTRAL] OK, Capolisa is erro docinco siete er cuatro cuatro.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Gras.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][POSITIVE] Correto.
[CUSTOMER][NEUTRAL] Look that documentogo this is Rosa con ah alfinal, yes, [PII].
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mm sour confirmerofenasimo to de.
[CUSTOMER][NEUTRAL] Claro is safe uno erro uno genova place in [PII] Ro Texas teochocinco um ifenasmiento es [PII] ocho del setente cuatroiminumero telephonico [PII].
[AGENT][NEUTRAL] OK, which is Marea for confirmation information even when our instances.
[AGENT][NEUTRAL] El numbre and the serosai system deerroscio correct.
[CUSTOMER][POSITIVE] Correct conalin.
[AGENT][NEUTRAL] Claire.
[AGENT][NEUTRAL] A perfect era and beer barquelinos been tro they were formal service and take your una vata calling.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Ah, OK, perfect, perfect. OK.
[AGENT][NEUTRAL] Solamentevament is.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So Cynthia you you.
[CUSTOMER][NEUTRAL] [PII]?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm. [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See if they just say.
[CUSTOMER][NEUTRAL] Mhm see also.
[CUSTOMER][POSITIVE] Correct, correct.
[AGENT][POSITIVE] Perfect, perfect.
[AGENT][NEUTRAL] When a boy and a momento so informacion paraelect to listen ecome was solicitar making and being uh una no jeta you said.
[AGENT][NEUTRAL] Uh, with the next for in Donniaermaintele oh you gonna take a thing, uh, senora [PII].
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] No, it's a seriato muchisima gracias.
[AGENT][NEUTRAL] So you know the person uh is the vise is not electronico associola not to me.
[CUSTOMER][NEUTRAL] See Clata.
[CUSTOMER][NEUTRAL] It's a minore completo to minuscua [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][POSITIVE] [PII]. Perfect. number [PII] [PII]. Perfect.
[CUSTOMER][NEUTRAL] Mhm mhm.
[CUSTOMER][POSITIVE] Perfect. Mhm
[AGENT][MIXED] Excellent boy embarrassing for.
[CUSTOMER][NEUTRAL] No, OK.
[CUSTOMER][NEUTRAL] B muchisima grass you.
[AGENT][NEUTRAL] It's better get the connection into the uh tell us.
[CUSTOMER][NEUTRAL] You what
[CUSTOMER][NEUTRAL] Grass, yes, gras.