AccountId: 011433970860
ContactId: 472e20ad-45c3-44c8-8c2e-ca563346798d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7840 ms
Total Talk Time (AGENT): 3380 ms
Total Talk Time (CUSTOMER): 1019 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/23/472e20ad-45c3-44c8-8c2e-ca563346798d_20250123T13:01_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hey, hi, good morning