AccountId: 011433970860
ContactId: 4700312a-89a0-4ced-bca6-9e11121c483d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 280700 ms
Total Talk Time (AGENT): 115970 ms
Total Talk Time (CUSTOMER): 116790 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/4700312a-89a0-4ced-bca6-9e11121c483d_20250103T14:05_UTC.wav
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[AGENT][NEUTRAL] Graciaspima American Public Life M [PII].
[CUSTOMER][NEUTRAL] All jolt of visa versa.
[AGENT][NEUTRAL] See he you that policy number is.
[CUSTOMER][NEGATIVE] Uh unochocinco.
[CUSTOMER][NEUTRAL] kings in 23.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is a por favor.
[CUSTOMER][NEUTRAL] Creon Milo esciento ta cuadra.
[AGENT][POSITIVE] Gracias telefono.
[CUSTOMER][NEUTRAL] The sinco Niereniochovies.
[AGENT][POSITIVE] My favorite carexion eco electronica.
[CUSTOMER][NEUTRAL] [PII] and.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Um, Ecor electronica.
[CUSTOMER][NEUTRAL] Ah el coraronicos Hesel ache a tale punto lorido L 00 L E D O.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, solopovia Nova jetais morassa semana, um, mitraslepos no more polisa pais queres revise cuenta de Apele in primiuna temporal.
[CUSTOMER][NEUTRAL] I see de Carlo de vid.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Do dos Ocho.
[CUSTOMER][NEUTRAL] Do do Ocher.
[AGENT][NEUTRAL] Uno Ocho.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEGATIVE] Oh no, no.
[CUSTOMER][NEGATIVE] Oh no, oh no.
[CUSTOMER][NEUTRAL] Jose dos dosochoocho Uno Uno.
[AGENT][NEUTRAL] See Ilapainer ah eme de mama.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Um [PII].
[AGENT][NEUTRAL] See, I said hisa podela colatarjeta.
[CUSTOMER][NEUTRAL] OK, Deonta pepolia um quetina can dero de mina queue.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] See male segurosario uh-huh is the
[CUSTOMER][NEUTRAL] I see it, believe me.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] So those beneficios um no antistos beneficios as resoreclamoel primer beneficio the in hospital esoa inresadistaniochora so male cura milk quientolare yes papagos.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Elne the outpatient levacuria on a clinica deurgencia emergencia unai on the entrealelismodia on MRI CT scan rapia physica Siva un laboratorio oit proscimiento laicina del mediole cureotros mi quientos loqueno cure vauna consulta conel medico.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Olaraografia lo lysis the sangreer proment office in [PII] itancuviet.
[AGENT][NEUTRAL] Um, when a la la consulta nopelos prosedimentosi.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] See, see. OK. OK.
[CUSTOMER][POSITIVE] Yeah, muchisima gracia.
[AGENT][NEUTRAL] Mhm, see nomavanequenada no maquelatajetacommsegurosecondario sao el medico.
[CUSTOMER][NEUTRAL] It's I'm in.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Cleegana semana mhm.
[CUSTOMER][POSITIVE] OK gracias quetenabudia.
[AGENT][NEUTRAL] Seena pase when the gracias at American public life bye.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Bye.