AccountId: 011433970860
ContactId: 46e1cc29-05d3-4704-8f35-bd8c5de403fb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18309 ms
Total Talk Time (AGENT): 11461 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/46e1cc29-05d3-4704-8f35-bd8c5de403fb_20250327T15:24_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?