AccountId: 011433970860
ContactId: 46d55fcf-3433-4e4c-98a6-8f5596d68293
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6619 ms
Total Talk Time (AGENT): 3550 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/46d55fcf-3433-4e4c-98a6-8f5596d68293_20250320T15:36_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?