AccountId: 011433970860
ContactId: 46bc8b6e-2e27-4334-91ca-5e6239b0e018
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 316959 ms
Total Talk Time (AGENT): 4010 ms
Total Talk Time (CUSTOMER): 2449 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/46bc8b6e-2e27-4334-91ca-5e6239b0e018_20250207T17:02_UTC.wav
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[AGENT][POSITIVE] Good Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Mhm.