AccountId: 011433970860
ContactId: 46a9eea3-546b-4893-af71-99e53fa56405
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26819 ms
Total Talk Time (AGENT): 12191 ms
Total Talk Time (CUSTOMER): 10049 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/46a9eea3-546b-4893-af71-99e53fa56405_20250624T14:28_UTC.wav
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[AGENT][NEUTRAL] No
[CUSTOMER][NEUTRAL] Hello?
[AGENT][POSITIVE] Good morning. Thank you for contacting UTI. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] I can't hardly hear you. I might have to call back or do, huh?
[AGENT][NEUTRAL] Yeah
[AGENT][POSITIVE] Very well either, sir. Yeah, I'm, I'm sorry, I'm having a little trouble with my phone. How may I help you?
[CUSTOMER][NEUTRAL] I said I can't hear you. I'm gonna call back. I guess we got a bad connection, OK?
[AGENT][NEUTRAL] Oh
[AGENT][POSITIVE] OK. OK. Thank you very much.