AccountId: 011433970860
ContactId: 46979c56-8a5c-45a8-842a-cb4129426f54
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18340 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1681 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/46979c56-8a5c-45a8-842a-cb4129426f54_20250508T17:36_UTC.wav
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[CUSTOMER][NEUTRAL] Hi there.
[CUSTOMER][NEUTRAL] Hello?