AccountId: 011433970860
ContactId: 468e5477-d768-4618-89ed-c5b94d2eba94
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 226880 ms
Total Talk Time (AGENT): 96761 ms
Total Talk Time (CUSTOMER): 78409 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/468e5477-d768-4618-89ed-c5b94d2eba94_20250121T14:18_UTC.wav
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[AGENT][NEUTRAL] We.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Otomota [PII] Orellana.
[AGENT][NEUTRAL] Maybe one of the.
[CUSTOMER][NEUTRAL] See me get porque tale.
[AGENT][NEUTRAL] OK, in the end, a system for si no police no so so.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] I I I would.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] Beticuatro reincoo.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I put up for lava.
[CUSTOMER][NEUTRAL] Ventana erra hey me.
[AGENT][NEUTRAL] And uh, OK, la poli tava nos esposses.
[CUSTOMER][NEUTRAL] Coreto. Mhm.
[AGENT][POSITIVE] Yes, policy number is just for you.
[CUSTOMER][NEUTRAL] Gambiero Canto.
[AGENT][NEUTRAL] Epio canto.
[CUSTOMER][NEUTRAL] Santos.
[AGENT][NEUTRAL] Cantos.
[CUSTOMER][NEUTRAL] No, no, I'm.
[CUSTOMER][NEUTRAL] It's a can.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] OK, senor surfenas in telephone sociapolisa.
[CUSTOMER][NEUTRAL] Oh, you do it all but then they say me.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But in Pueros.
[CUSTOMER][NEUTRAL] [PII] Floriiarerere.
[CUSTOMER][NEUTRAL] E
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, it is in, uh, [PII] senora or.
[CUSTOMER][NEUTRAL] In the house.
[AGENT][NEUTRAL] General number?
[CUSTOMER][NEUTRAL] Eatron buildings on a cuatro.
[AGENT][NEUTRAL] Mucha gracias [PII] cor electronicosoceostapolia or no.
[CUSTOMER][NEUTRAL] No, not much.
[AGENT][NEUTRAL] OK. Um,
[AGENT][NEUTRAL] I can revido lacheta correct.
[CUSTOMER][POSITIVE] correct.
[AGENT][NEUTRAL] Use the noviembre.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] But erna also solicit service and red rales and.
[AGENT][NEUTRAL] Sees noor for work communique status demosque.
[CUSTOMER][POSITIVE] OK, then thank you.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] No, not I'm I have a verificciento trensreta southwest [PII].
[AGENT][POSITIVE] Perfect. seeing direct to the system.
[CUSTOMER][POSITIVE] See, no, no that. OK, perfect. I'm muchisima gracias.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] Iguo says a.