AccountId: 011433970860
ContactId: 4686d1cc-8a3f-4030-b025-7a5566cda7c4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 308700 ms
Total Talk Time (AGENT): 90809 ms
Total Talk Time (CUSTOMER): 133027 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/4686d1cc-8a3f-4030-b025-7a5566cda7c4_20250519T13:08_UTC.wav
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[AGENT][NEUTRAL] We the.
[CUSTOMER][NEUTRAL] She one of the yeah I mean over [PII] solamente cabia lare um.
[CUSTOMER][NEUTRAL] Get the and and and.
[CUSTOMER][NEUTRAL] Aloka and anterior.
[AGENT][NEUTRAL] OK, and proportion is still in the way.
[CUSTOMER][NEUTRAL] Is this a real payer ID quelaqueta.
[AGENT][NEUTRAL] See the outpatient certificate number or in hospitals cell number or policy certificate number as well.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Tango in hospital is outpatient. It's like one.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Uh, they are in, in hospital.
[CUSTOMER][NEUTRAL] Teodoro.
[CUSTOMER][NEUTRAL] Tres cuatro oue.
[CUSTOMER][NEUTRAL] A mama.
[CUSTOMER][NEUTRAL] Ile de Lago
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Just socimento direction.
[AGENT][NEUTRAL] You telephone
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Um, they're in the quadra.
[CUSTOMER][NEUTRAL] Yeah, no matter what the left has to sing to re do get the quattros get.
[CUSTOMER][NEUTRAL] I direction and you get or uh sorry [PII].
[AGENT][NEUTRAL] [PII] bring that line for a complete a verific [PII].
[AGENT][NEUTRAL] look at.
[CUSTOMER][NEUTRAL] The then theosis center.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See, the entosa Center Loch Ness right [PII] Lake [PII] reenteregas.
[AGENT][NEUTRAL] circ electronic.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Isa.
[CUSTOMER][NEUTRAL] Uh, camilabajo Cabajo elda.
[AGENT][POSITIVE] correct.
[CUSTOMER][POSITIVE] He, he love, mhm.
[AGENT][POSITIVE] perfecteria la la sere.
[CUSTOMER][NEUTRAL] Uh, I
[CUSTOMER][NEUTRAL] See la la nueva is on the samola seguendo print [PII].
[AGENT][NEUTRAL] Ginse I think.
[CUSTOMER][NEUTRAL] See, [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Ma.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah like in the [PII].
[AGENT][NEUTRAL] Uh, [PII].
[CUSTOMER][NEUTRAL] Is
[CUSTOMER][NEUTRAL] Like way [PII].
[AGENT][NEUTRAL] No, OK.
[CUSTOMER][NEUTRAL] No, I mean no.
[CUSTOMER][NEUTRAL] Uh, it's this idea.
[CUSTOMER][NEUTRAL] Apart uh [PII].
[CUSTOMER][NEGATIVE] Elz [PII].
[CUSTOMER][NEUTRAL] Yeah [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, let me.
[CUSTOMER][NEUTRAL] Yeah I remember that was that.
[AGENT][POSITIVE] let's let's go.
[CUSTOMER][NEUTRAL] Ola
[CUSTOMER][NEUTRAL] This is uh the [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. Excellent. One way embarrassing for services to chores and er ques.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] They're like
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] What you out here.
[CUSTOMER][NEUTRAL] No, [PII].
[AGENT][NEUTRAL] moving.
[CUSTOMER][NEUTRAL] You are gonna discuss it.