AccountId: 011433970860
ContactId: 4668dbe9-c59d-45a8-b5e9-a1c069822a04
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15550 ms
Total Talk Time (AGENT): 4370 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/4668dbe9-c59d-45a8-b5e9-a1c069822a04_20250407T16:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?