AccountId: 011433970860
ContactId: 46531936-3df6-40f1-b58a-9562b99d01f3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4980 ms
Total Talk Time (AGENT): 3421 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/46531936-3df6-40f1-b58a-9562b99d01f3_20250616T12:48_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APR. This is [PII]. How can I help you?