AccountId: 011433970860
ContactId: 464657de-0ec7-4d51-bf22-2fdab511f737
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 355410 ms
Total Talk Time (AGENT): 196337 ms
Total Talk Time (CUSTOMER): 104882 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/464657de-0ec7-4d51-bf22-2fdab511f737_20250109T14:19_UTC.wav
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[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] See one of the yeah the number Vivi and erro.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEGATIVE] Is it quivercio tango beneficio er omission here.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ioten womanfiiopao de la lo here.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] And no matter what.
[CUSTOMER][NEUTRAL] Polis a certificate one group.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, no, it's a police certificate.
[CUSTOMER][NEUTRAL] OK, it's Croserodo cinco.
[CUSTOMER][NEUTRAL] The the
[CUSTOMER][NEGATIVE] Tie errodos.
[AGENT][NEUTRAL] on the.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Single.
[CUSTOMER][NEUTRAL] OK, do nue deltao la dire [PII] or just rotre [PII].
[AGENT][NEUTRAL] just for confirmation for one of just the way the police cele but um processing to make so correct.
[AGENT][MIXED] Perfect. And was beneficial and they will ques to solamentarica in the cover is a disclaimer lie.
[AGENT][NEUTRAL] Um, so and
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] on the.
[CUSTOMER][NEUTRAL] The phone a patient.
[AGENT][NEUTRAL] Outpatient, OK, and roo.
[CUSTOMER][NEUTRAL] It won't be that
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] police servicios outpatient un beneficial maximo de scuenta reso.
[AGENT][NEUTRAL] Is to proceeding to make his release in jest reliapi and un centrobuatorio un centroli.
[CUSTOMER][NEUTRAL] I say the lamalo.
[AGENT][NEUTRAL] Use paso cervicios or to avieno.
[CUSTOMER][NEUTRAL] Tea.
[AGENT][NEUTRAL] and bass sanitarcumentos numer uno es build the tado depar de ello con respectolaroqueer residio cludes the diagnosticosi prosemientos.
[CUSTOMER][NEUTRAL] And with the I, uh-huh.
[AGENT][NEUTRAL] Mhm, the diagnoses lova solicita e commodocuo numerodos necessitamos likes pliasion the beneficio de seguro principal reflejadoles and montomos.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Peron eldo in necio.
[AGENT][NEUTRAL] Like splica the beneficios, the sous principal.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Netli on the quesolo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See, correct er records is here e que surfer codes.
[AGENT][NEUTRAL] Copagooseanza de esos gas.
[CUSTOMER][NEUTRAL] No, OK.
[AGENT][NEUTRAL] See just don't import cuandolole documento assessment cuento is locate the mosque.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] But in estecao er no nos circo in embargo sepa monto maximumquela polia permit.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, una preonta it do it for elonsenore.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] El lacoverturata semana a la casa in pallilos todo la reco and tire reviento.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I establia.
[CUSTOMER][NEUTRAL] OK, that.
[AGENT][NEUTRAL] In
[CUSTOMER][NEUTRAL] And that's the way I don the uh-huh.
[AGENT][NEUTRAL] Elope no lores uncorreoreal PO box.
[AGENT][NEUTRAL] The numeral facts.
[AGENT][NEUTRAL] Also una cuenta and nesterina de la secure punto. I am a public [PII] login.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Us.
[CUSTOMER][NEUTRAL] Let's see nothing
[AGENT][NEUTRAL] loo.
[CUSTOMER][NEUTRAL] OK, that.
[CUSTOMER][NEGATIVE] Don't say I'm pessara conseillome mandal it.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK, Gracia.
[CUSTOMER][NEGATIVE] No, at all, at all.
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][POSITIVE] Actually it's better.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Good one. Bye-bye.