AccountId: 011433970860
ContactId: 46395815-966e-438a-8c4b-961a795d2f29
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24979 ms
Total Talk Time (AGENT): 11308 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/46395815-966e-438a-8c4b-961a795d2f29_20250206T21:44_UTC.wav
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[AGENT][POSITIVE] Good morning. I'm sorry, good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?