AccountId: 011433970860
ContactId: 45a9f8d5-1aa1-466e-86fe-f8878f3c2801
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18729 ms
Total Talk Time (AGENT): 10519 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/45a9f8d5-1aa1-466e-86fe-f8878f3c2801_20250221T22:57_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL this is [PII] how may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?