AccountId: 011433970860
ContactId: 4595310d-f475-4727-8aa9-bc84b96231e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18069 ms
Total Talk Time (AGENT): 7058 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/4595310d-f475-4727-8aa9-bc84b96231e2_20241230T22:37_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?