AccountId: 011433970860
ContactId: 45854b5f-c22b-4ae1-8373-26f07745552f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44720 ms
Total Talk Time (AGENT): 9492 ms
Total Talk Time (CUSTOMER): 7211 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/45854b5f-c22b-4ae1-8373-26f07745552f_20250519T15:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I was just trying to find out what's going on with my claim.
[AGENT][NEUTRAL] OK, we're just needing to check on that claim status.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, I can check on that for you um what was your name please?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?