AccountId: 011433970860
ContactId: 4573c834-59ea-4264-b97d-703b1c27f54a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 316850 ms
Total Talk Time (AGENT): 68743 ms
Total Talk Time (CUSTOMER): 152268 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/4573c834-59ea-4264-b97d-703b1c27f54a_20250402T19:55_UTC.wav
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[CUSTOMER][NEUTRAL] No.
[AGENT][NEGATIVE] Is Mad American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] Ola [PII].
[CUSTOMER][NEUTRAL] Esteo laza the the vista is the dental.
[CUSTOMER][NEUTRAL] Eralapodilla ultrabea.
[CUSTOMER][NEUTRAL] Atiba.
[AGENT][NEUTRAL] OK, um.
[AGENT][NEUTRAL] So 7 number the police sir?
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, so no presemos um segurose the vista ala mejola alittenia cono sotros no notineaarta conote.
[CUSTOMER][NEGATIVE] Mm no.
[CUSTOMER][NEUTRAL] Porque
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] No I don't know if I say what I say.
[CUSTOMER][NEUTRAL] Porque um canola, uh-huh.
[AGENT][NEUTRAL] I had a vista.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] But, but you said it.
[AGENT][NEUTRAL] Alajola dental scene uh-huh.
[CUSTOMER][NEUTRAL] Peran con con lapana partners.
[AGENT][NEUTRAL] No num lipo revisarque polios.
[CUSTOMER][NEUTRAL] Uh, um, lo timodi.
[AGENT][NEUTRAL] Nova queso completo.
[CUSTOMER][NEUTRAL] OK, let me see.
[CUSTOMER][NEUTRAL] Is a Cincote.
[CUSTOMER][NEUTRAL] Do dosrecinco quattro.
[AGENT][NEUTRAL] In my regards to the directionic or electronica.
[CUSTOMER][NEUTRAL] Uh, this echo No [PII].
[CUSTOMER][NEUTRAL] [PII] sea called Noveciento [PII].
[AGENT][NEUTRAL] Gracia, so introna poliaentalque to go controlao pasado, um, paraiir conesta poliostuvira que con um benefits in a cardiososca miniistanuppolia is productivlapolialovapodera ceros er telefonosquere malesamento la paso conan espanol.
[CUSTOMER][NEUTRAL] Um, um, then my er in a pasa.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Claro and no sciento.
[AGENT][NEUTRAL] Quattro Nueti.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Quattro Ochocinco says.
[CUSTOMER][NEUTRAL] What ro just simple.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In the past the time to.
[AGENT][NEUTRAL] Seema.
[CUSTOMER][NEUTRAL] No, so I mean soda.
[AGENT][NEUTRAL] OK, one moment to put.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precios.
[CUSTOMER][NEUTRAL] Suya pue er gravada parain control the cali.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Hello [PII].
[CUSTOMER][NEUTRAL] So you know you wanna call.
[CUSTOMER][NEUTRAL] And de la souranza dental.
[CUSTOMER][NEUTRAL] Hepola is the activva.
[CUSTOMER][NEUTRAL] No, so no somos osseurlamos [PII] res a temporal loni esque sino esta a temporal reactivallatura porque ques.
[CUSTOMER][NEUTRAL] Uh, state of via agen.
[CUSTOMER][NEUTRAL] And I can check it out.
[CUSTOMER][NEUTRAL] Oh, partners.
[CUSTOMER][NEUTRAL] Partner.
[CUSTOMER][NEUTRAL] For this personnel corrector.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ms. [PII].
[CUSTOMER][NEUTRAL] Hey, hello?
[CUSTOMER][NEUTRAL] Maybe component person questava correct.
[CUSTOMER][NEUTRAL] Uh-huh. One person.