AccountId: 011433970860
ContactId: 45712e29-f71c-482a-920c-1820f333431d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 269420 ms
Total Talk Time (AGENT): 119419 ms
Total Talk Time (CUSTOMER): 69214 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/45712e29-f71c-482a-920c-1820f333431d_20250514T19:59_UTC.wav
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[AGENT][NEUTRAL] We're gonna sell this to [PII].
[CUSTOMER][NEUTRAL] When the mere nombre grisellaiciales ME esta mando de Miami esen referente and pass the name and come on.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Yes 8 seats.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] See, no, it's how I am on the book and it [PII].
[AGENT][NEUTRAL] Chio
[CUSTOMER][NEUTRAL] See no parapacientes [PII].
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] OK, the telephone call is connect.
[CUSTOMER][NEUTRAL] Hires [PII] quain dress ota.
[AGENT][NEUTRAL] take a line direct.
[CUSTOMER][NEUTRAL] No, I.
[AGENT][POSITIVE] Perfect, gracis forward if card number completely and question.
[CUSTOMER][NEUTRAL] [PII] Cinco in no.
[AGENT][NEUTRAL] Is he going to study for that.
[CUSTOMER][NEGATIVE] Oh, no, in tune, not in tune.
[AGENT][NEUTRAL] Sin.
[CUSTOMER][NEUTRAL] No I.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Much for verification.
[AGENT][NEUTRAL] poliaindo este poliao estractiva in embargo contrela polia marescient la polia que est est the momento um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] que ella senor Hernandez noes parte mailla polia.
[CUSTOMER][NEUTRAL] Yeah de la.
[AGENT][NEUTRAL] Yost.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Correct intramos.
[AGENT][NEUTRAL] Settlement is the wando.
[AGENT][NEUTRAL] Mm, things will.
[AGENT][NEUTRAL] They meet them.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] The police.
[AGENT][NEUTRAL] Moment.
[AGENT][NEUTRAL] No, but it's uh this aamente [PII] no [PII] is a [PII] principal.
[CUSTOMER][POSITIVE] No, it's good.
[AGENT][NEUTRAL] OK so savedra.
[AGENT][NEGATIVE] It's sort of a just also lost.
[CUSTOMER][NEUTRAL] OK, uh, you.
[CUSTOMER][NEUTRAL] Oh, but no permitlare para para.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Chelisa la la micial is at a oh pardon.
[AGENT][NEUTRAL] Let me see, let me pay you as well.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] Oh referencia.
[AGENT][NEUTRAL] chain.
[CUSTOMER][POSITIVE] OK, perfect. Muchisima rasa meal.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, solamente solamente so me and me and mom.
[AGENT][NEUTRAL] You're.
[CUSTOMER][NEUTRAL] That's the one.