AccountId: 011433970860
ContactId: 454617d9-7432-4242-b3d0-16c053586169
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26059 ms
Total Talk Time (AGENT): 4228 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/454617d9-7432-4242-b3d0-16c053586169_20250613T17:33_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.