AccountId: 011433970860
ContactId: 450ce7ba-5b77-44dd-bff4-d8130220bf8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 131559 ms
Total Talk Time (AGENT): 52849 ms
Total Talk Time (CUSTOMER): 54692 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/450ce7ba-5b77-44dd-bff4-d8130220bf8d_20250305T18:14_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII] or conquient too.
[CUSTOMER][NEUTRAL] Do you wanna send them you know [PII].
[AGENT][NEUTRAL] I apologize the other one.
[CUSTOMER][NEUTRAL] Yes, [PII].
[AGENT][NEUTRAL] OK, um, but the rasinoslembiamo Ita you, um, qua ombre unum telephone and casselajamaa.
[CUSTOMER][NEUTRAL] [PII] cherala in telephone [PII] cinco tre quadrotrecho cuarenta.
[AGENT][NEUTRAL] lie.
[CUSTOMER][NEUTRAL] Eel Grupo Beo dojo.
[AGENT][NEUTRAL] No, I say you say outpatients are.
[CUSTOMER][NEUTRAL] Uh, this operation is 0 cinco cinco nuevecinco res do M A L A Ocho.
[AGENT][NEUTRAL] OK, you see.
[AGENT][NEUTRAL] The sofa sciento so direction is electronico.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Justicuatro [PII] re [PII] [PII] [PII].
[AGENT][NEUTRAL] OK, yeah. OK, um.
[AGENT][NEUTRAL] The cambiando and numero de polia pro no we don't cambios and a polian to sevacela majeta.
[CUSTOMER][NEUTRAL] Oh, salami in problem.
[AGENT][NEUTRAL] You see, correct sir.
[CUSTOMER][POSITIVE] OK, OK, OK. Thank you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, it's a total.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Great.
[AGENT][NEUTRAL] Mhm.