AccountId: 011433970860
ContactId: 44b15403-ecef-4388-8c1b-4429d215ba97
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2930 ms
Total Talk Time (AGENT): 2930 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/44b15403-ecef-4388-8c1b-4429d215ba97_20250311T19:16_UTC.wav
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[AGENT][NEUTRAL] For contacting APL. My name is [PII]. How may I help you?