AccountId: 011433970860
ContactId: 443f57b3-9ecb-4f18-a506-de77dcc5c4e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 43540 ms
Total Talk Time (AGENT): 11731 ms
Total Talk Time (CUSTOMER): 20529 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/443f57b3-9ecb-4f18-a506-de77dcc5c4e2_20250410T19:11_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I'm trying to get my card and it won't let me log in. I tried telling them I, I, um.
[CUSTOMER][NEUTRAL] Forgot the password, but maybe I don't have my username correct either. Is there a way for you to look it up for me? I have the group number.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Yeah, I
[AGENT][NEUTRAL] I can look up your username for sure. What's um you said you have the group number? What's that?
[CUSTOMER][NEUTRAL] 26748
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah