AccountId: 011433970860
ContactId: 443aa766-596b-4c40-8522-093a94618147
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44659 ms
Total Talk Time (AGENT): 25522 ms
Total Talk Time (CUSTOMER): 17321 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/443aa766-596b-4c40-8522-093a94618147_20250227T15:58_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello ma'am. My name is [PII]. Can you hear me?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] I'm very sorry, but I cannot understand you, sir.
[CUSTOMER][NEUTRAL] Hey can you hear me now?
[AGENT][NEGATIVE] Your voice is very muffled. I'm having difficulty understanding you. There's some noise in the background that is overpowering your voice.
[CUSTOMER][NEUTRAL] They just
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Is this clear now?
[AGENT][NEUTRAL] No, it's not clear, but we can do the best that we can. What is your name?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] You guys.
[AGENT][NEUTRAL] I'm hello, hello.