AccountId: 011433970860
ContactId: 44348414-0950-4d3f-8352-8f553dac2015
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14970 ms
Total Talk Time (AGENT): 5099 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/44348414-0950-4d3f-8352-8f553dac2015_20250130T16:28_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.