AccountId: 011433970860
ContactId: 442a50ef-dac8-4b9b-9b80-a3a8aa0b8ce0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 352720 ms
Total Talk Time (AGENT): 201582 ms
Total Talk Time (CUSTOMER): 89102 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/442a50ef-dac8-4b9b-9b80-a3a8aa0b8ce0_20250514T20:45_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hola.
[AGENT][NEUTRAL] What?
[CUSTOMER][NEUTRAL] Orlacucha.
[AGENT][NEUTRAL] See, I want to start this. Come on 60.
[CUSTOMER][NEUTRAL] When I started minota quemeladierumeddique ejusaurbagalos codos de tolourrio.
[AGENT][POSITIVE] OK, that's good to me.
[CUSTOMER][NEUTRAL] No, you [PII].
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEGATIVE] This is erradosincuentincuentocho.
[AGENT][NEUTRAL] Which permit on the hour.
[AGENT][NEUTRAL] The era.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Let me confirm.
[CUSTOMER][NEUTRAL] [PII] say [PII] just say the quadrono do say say.
[AGENT][NEUTRAL] Notimasita meat electronico socio la polisa.
[CUSTOMER][NEUTRAL] Lady am I a [PII] who puntos.
[AGENT][NEUTRAL] Which you gracias for verification information in your currency uh as beneficials kelapo police celebrating that correct.
[AGENT][NEUTRAL] Miss [PII]? Hello.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] They like culture.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. When in effectos in your car estapolisa es seguro secondary supplemental que lipase que uh ertamento prosecute this so principal porquest.
[AGENT][NEUTRAL] Uh leosfiios delo de queste solo una verificas in the cover it's just a disclaimer.
[AGENT][POSITIVE] It's the poliala curtis beneficio unosel beneficio spiel leva de currigastos astaocho mil quiola de salo.
[AGENT][NEUTRAL] It will formasus medica menola erie hoststapolia comoervio outpatient or ambulaio el al tambien leinel beneficio maximo de ocho milquinito zola desalano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Pero unareonta.
[AGENT][NEUTRAL] Now there.
[CUSTOMER][NEUTRAL] For a hand play your way out of Pitan for the gi coming again you presented me the head I said present to theta or como funciona.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][POSITIVE] Mhm. I can rear lacula parte principal de seguro principal pala parts.
[AGENT][NEUTRAL] Uh, is it er queso and respectallos beneficios.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I can
[CUSTOMER][NEUTRAL] And also the etabolia lavengo deal at the moment.
[AGENT][NEUTRAL] Uh yes, estapolia correct estapolises effectiva apartive el primero de novirados.
[CUSTOMER][NEUTRAL] Come numeralito.
[CUSTOMER][NEUTRAL] So etongurena solamento hospital is a.
[AGENT][NEUTRAL] Uh noubre permit.
[AGENT][NEUTRAL] Medicinas so beneficials medicinas.
[AGENT][NEGATIVE] I'm not sorry.
[AGENT][NEUTRAL] Core laboratorios diagnostico I keeppoo infusiones dialysis.
[AGENT][NEUTRAL] Therapyaa.
[CUSTOMER][NEUTRAL] Alright bye.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] Sirujita era Visa allergen care.
[AGENT][NEUTRAL] No metemo que no cure medicina solamente eltratao olos proseinoscutesva and rela a una informedado accident.
[CUSTOMER][NEUTRAL] Yeah. OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] uh carraa.
[CUSTOMER][NEUTRAL] No, it's OK larava.
[AGENT][NEUTRAL] What surprised to see.
[AGENT][NEUTRAL] See now, uh-huh.
[CUSTOMER][NEUTRAL] Is the hea melaman.
[CUSTOMER][NEUTRAL] It's said that ella then what honestly though otra to nolo cambian toloca and to [PII].
[AGENT][NEUTRAL] Bill.
[AGENT][NEUTRAL] Ames you said aalcambio mayor in la Covertura austereal or recovertura.
[AGENT][NEUTRAL] Enos can plan and a queso extendria unta contrarioloficio momento no noquero and bear anos sne porque lela the momento or siabora no o etc.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Blend and she's in my.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] And