AccountId: 011433970860
ContactId: 43d1d8f3-a320-4139-85b0-9131934e91aa
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39779 ms
Total Talk Time (AGENT): 21881 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/43d1d8f3-a320-4139-85b0-9131934e91aa_20250303T21:39_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me but I cannot hear you. Please call back at [PII]. No one on the line is connecting the call.