AccountId: 011433970860
ContactId: 43a08bb2-f97f-4878-8bf4-117bd88c9c09
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 65860 ms
Total Talk Time (AGENT): 19450 ms
Total Talk Time (CUSTOMER): 35612 ms
Interruptions: 0
Overall Sentiment: AGENT=1.5, CUSTOMER=1.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/43a08bb2-f97f-4878-8bf4-117bd88c9c09_20250606T13:11_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] in Bricker Resources. Can you update an email address for me, uh, for a group contact?
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Absolutely. What's the group number?
[CUSTOMER][NEUTRAL] It is 256-777.
[AGENT][NEUTRAL] OK. The habitat for Humanity.
[AGENT][POSITIVE] Absolutely I
[CUSTOMER][NEUTRAL] Yes, let me, let's see, do you, let's see, hang on, let me make sure I don't get this backwards.
[CUSTOMER][NEUTRAL] OK, the group login account needs to be OK. She wants it to be [PII], the letter [PII]
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII], so [PII] at
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so I've got [PII]. Let me add that.
[CUSTOMER][POSITIVE] Yes, yes, perfect.
[AGENT][NEUTRAL] All right
[CUSTOMER][POSITIVE] OK, you're amazing. Thank you so much.
[AGENT][POSITIVE] Well, thank you. You have a good day, OK?
[CUSTOMER][NEUTRAL] You too. Uh huh bye bye.