AccountId: 011433970860
ContactId: 43921ff8-bb47-4865-9c82-1e8cf06f2645
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 59639 ms
Total Talk Time (AGENT): 11290 ms
Total Talk Time (CUSTOMER): 20542 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=3.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/43921ff8-bb47-4865-9c82-1e8cf06f2645_20250113T18:36_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII] in [PII]. I'm a broker. How are you doing?
[AGENT][NEUTRAL] Doing well how are you, [PII]?
[CUSTOMER][POSITIVE] Doing great, doing great, um, I'm just calling to check on something for one of our customers. Would you mind if I give you a policy number?
[AGENT][NEUTRAL] Sure, go ahead.
[CUSTOMER][POSITIVE] Thank you, it's 227-1246.
[AGENT][NEUTRAL] OK, and then [PII], can I also get a good uh call back number from you in case we're disconnected?
[CUSTOMER][NEUTRAL] Yes, it is [PII].
[CUSTOMER][POSITIVE] I think it went mute right there.