AccountId: 011433970860
ContactId: 437d4c97-5549-4d1c-a30f-14796df341e6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9619 ms
Total Talk Time (AGENT): 4287 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/437d4c97-5549-4d1c-a30f-14796df341e6_20250409T12:56_UTC.wav
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[AGENT][POSITIVE] Thank you
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Thank you for calling ATO. This is [PII]. How may I help you?