AccountId: 011433970860
ContactId: 435d0912-2558-43ac-a487-6657d6349e3e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7460 ms
Total Talk Time (AGENT): 4619 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/435d0912-2558-43ac-a487-6657d6349e3e_20250514T21:16_UTC.wav
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[AGENT][POSITIVE] Good Afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.