AccountId: 011433970860
ContactId: 43511a9f-5ccc-4a1d-a18e-8a08c6c0ed8a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31469 ms
Total Talk Time (AGENT): 12479 ms
Total Talk Time (CUSTOMER): 6272 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/43511a9f-5ccc-4a1d-a18e-8a08c6c0ed8a_20250211T15:39_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] We're one of the years.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] If.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.