AccountId: 011433970860
ContactId: 433ab5dc-63a2-4346-b853-04b711c7f68b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 146720 ms
Total Talk Time (AGENT): 71816 ms
Total Talk Time (CUSTOMER): 37875 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/433ab5dc-63a2-4346-b853-04b711c7f68b_20250314T17:51_UTC.wav
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[CUSTOMER][POSITIVE] I love when I start this.
[AGENT][NEUTRAL] When.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEUTRAL] It's the peasita is the
[CUSTOMER][NEUTRAL] By America and
[AGENT][NEUTRAL] Um, just to say man this is a samositas.
[CUSTOMER][NEUTRAL] Come on the parapeta.
[AGENT][NEUTRAL] And the second one second contact Conal medical consullan alan principal coles uh number of.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] what
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's 026.
[CUSTOMER][NEUTRAL] 03 N C H.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] Eliamboland
[AGENT][NEUTRAL] Is this a?
[CUSTOMER][NEUTRAL] And anybody
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, and I think also, you know.
[AGENT][NEUTRAL] Soposaria.
[AGENT][NEUTRAL] Um, you know, uh, look at a large direct cons principan no principal somoseguro supplemental principle.
[AGENT][NEUTRAL] Sporting principia listta meosques and sque and seropomar directamente alos medios.
[AGENT][NEUTRAL] I sero principal.
[CUSTOMER][NEUTRAL] You know me.
[AGENT][NEUTRAL] Nomento senoramaral me.
[AGENT][NEUTRAL] Or.
[CUSTOMER][NEUTRAL] OK, my check up is.
[AGENT][NEUTRAL] principal principal.
[CUSTOMER][NEUTRAL] OK, sorry, Gracia getting aidia.
[AGENT][NEUTRAL] You.