AccountId: 011433970860
ContactId: 43130cb8-0032-40e9-bf65-edb9cc3cc599
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15050 ms
Total Talk Time (AGENT): 5570 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/43130cb8-0032-40e9-bf65-edb9cc3cc599_20250319T13:01_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?