AccountId: 011433970860
ContactId: 42f93f24-4a83-46bc-9f9e-5ad93f38232f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32330 ms
Total Talk Time (AGENT): 8549 ms
Total Talk Time (CUSTOMER): 10689 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/42f93f24-4a83-46bc-9f9e-5ad93f38232f_20250422T20:17_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Um, I was calling, I was calling this number back. I had got an insurance card.
[AGENT][NEUTRAL] OK. Um, give me just a moment.
[AGENT][NEUTRAL] I I.
[CUSTOMER][NEUTRAL] Oh it is.
[CUSTOMER][NEUTRAL] Transferring.