AccountId: 011433970860
ContactId: 42dbbfd4-06c8-48b9-857e-3967ea126c51
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 451390 ms
Total Talk Time (AGENT): 38913 ms
Total Talk Time (CUSTOMER): 285329 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/42dbbfd4-06c8-48b9-857e-3967ea126c51_20250218T19:35_UTC.wav
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[AGENT][NEUTRAL] You know he's an American public life. My name is [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, and either call and number the polia.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][POSITIVE] Set all those things going be single.
[CUSTOMER][NEUTRAL] Beentino cuatro.
[AGENT][NEUTRAL] You aetna immiento.
[CUSTOMER][NEGATIVE] Uh, no.
[AGENT][NEUTRAL] He's innate telephone number.
[CUSTOMER][NEUTRAL] Do rosiete Ocho cuatro er dress.
[AGENT][NEUTRAL] Ejoque querelala polis.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Paolarostecon benefits in a car looscaminian so polisa lepo telepasarla no representante.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, they have a buscal on the anota.
[CUSTOMER][NEUTRAL] OK, let.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, no I said unocho scientos.
[AGENT][NEUTRAL] Cuatro Nuesiete.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cuatro Ochocinco saysque de la paso con represent an espanol.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Algoma.
[CUSTOMER][NEUTRAL] Sola and.
[AGENT][NEUTRAL] OK, momento, Charleni momento.
[CUSTOMER][NEUTRAL] No. No. You are on hold.
[AGENT][NEUTRAL] Quick next 2000.
[AGENT][NEUTRAL] 1874856.
[CUSTOMER][NEUTRAL] Welcome to Benefits in a card.
[CUSTOMER][NEUTRAL] For English, press one.
[CUSTOMER][NEUTRAL] Para espanol precios.
[CUSTOMER][NEUTRAL] Sudauegravada control the cali.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] That benefits and a number Francescale.
[CUSTOMER][NEUTRAL] Olaniyam polquerola el seguro.
[CUSTOMER][NEUTRAL] temporal travaja.
[CUSTOMER][NEUTRAL] Uh, personal partners.
[CUSTOMER][NEUTRAL] And personal colas.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Let me say what are the, the, the.
[CUSTOMER][NEUTRAL] May goa.
[CUSTOMER][NEUTRAL] I say so.
[CUSTOMER][NEUTRAL] Uh-huh, I say.
[CUSTOMER][NEUTRAL] I pay you?
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] But for verificinta.
[CUSTOMER][NEUTRAL] [PII] is a reinvent.
[CUSTOMER][NEUTRAL] And communication stress.
[CUSTOMER][NEUTRAL] Prerosteochotro rores.
[CUSTOMER][NEUTRAL] Toretto.
[CUSTOMER][NEUTRAL] Its correocom [PII].
[CUSTOMER][NEUTRAL] Creto.
[CUSTOMER][NEUTRAL] The mosaza.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] El plancor dementedrita stavajola clara de la sinco that que is a plan to nopagas in puestos enel.
[CUSTOMER][NEUTRAL] Apolo cambiosoupas on cacao de vida on perio avierto.
[CUSTOMER][NEUTRAL] In momento ella vera erto unapolisacommouranza for the commolevento de vida.
[CUSTOMER][NEUTRAL] Sendrium documento paraloica rente determine he said consider don't don't know loque and uncorreo.
[CUSTOMER][NEUTRAL] Alal correostelo queres serra condocuo es unbrido.
[CUSTOMER][NEUTRAL] La Nuevapolisa specific canloquetipo planseria Alique cuando effectiva.
[CUSTOMER][NEUTRAL] Also a er trendria que cambiar the brown.
[CUSTOMER][NEUTRAL] No, Ilocos no plan quesas puesta to no pagas taxes going.
[CUSTOMER][NEUTRAL] The paras taxes reindo no puela condo queerra quetenerocarida periovierto and casotues momentos el que mas pole to seventocale.
[CUSTOMER][NEUTRAL] Give cavalier.
[CUSTOMER][NEUTRAL] And so.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] In command that documentacion de espolia parasite comuno vida plan.
[CUSTOMER][NEUTRAL] OK. Uh.
[CUSTOMER][NEUTRAL] Memo delapoque in a seguro meandamalosio the cuatroviitas alaoalmeo and toss and barrasada is cuatrobea you know you get you masse and to resecarese motiello e cerrando pulque noma cumbiana.
[CUSTOMER][NEGATIVE] In lamentocumentodavaque IRS system to plan noescosa de solopodamosla sololarao.
[CUSTOMER][NEUTRAL] Youssopo aria quetara provado tinloicarenteca provalolocutomaria decuariochora to summitao.
[CUSTOMER][NEUTRAL] OK, and don't say melo [PII] Correo.
[CUSTOMER][NEGATIVE] [PII] correo electronico the endolocuo loquetuaresqueletira una photo siso lamentelota [PII] captua pantaya.
[CUSTOMER][NEUTRAL] Is correo cona photo escumento.
[CUSTOMER][NEUTRAL] OK, I see la da ta er summit escumento.
[CUSTOMER][NEUTRAL] They have a prelalos companeros primeratalajetanostos ok.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] One moment.
[CUSTOMER][NEUTRAL] Yeah