AccountId: 011433970860
ContactId: 42d660f1-534a-4715-ba70-d179e11648b9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28120 ms
Total Talk Time (AGENT): 5921 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/42d660f1-534a-4715-ba70-d179e11648b9_20250103T20:16_UTC.wav
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[AGENT][NEUTRAL] Hi, thanks for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hi, this is [PII]. Can I help you?