AccountId: 011433970860
ContactId: 42c708a8-9d46-471f-a427-83bf32374b7a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39430 ms
Total Talk Time (AGENT): 19947 ms
Total Talk Time (CUSTOMER): 23762 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/42c708a8-9d46-471f-a427-83bf32374b7a_20250516T12:38_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey girl, it's me. I'm just testing. I had turned the phones off and then turned it back on. I just wanted to make sure it was working because you guys were unavailable.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, I'm, I'm, I'm available and ready to tell somebody I can't help you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] You're, you're ready to go. Yes.
[AGENT][NEUTRAL] I'm gonna start saying good morning thank you for calling APO. How can I not help you at the moment please?
[CUSTOMER][POSITIVE] Yes, you can just by being there in that beautiful little voice.
[AGENT][NEUTRAL] Yeah, I can take calls.
[CUSTOMER][NEUTRAL] All right, you crazy girl. All right, bye.
[AGENT][NEUTRAL] Yeah, OK, dear, bye.